Vanessa Hodgson

Vanessa Hodgson is the Head of Onboarding & Performance Centre, Customer Service & Operations at TAL Australia, where they oversee recruitment, onboarding, and development for new team members. Previously, Vanessa managed the Direct Contact Centre at TAL, achieving significant improvements in service levels and employee engagement. Their extensive experience includes leading large teams at Asteron Life and Suncorp Group, where they were instrumental in operational changes and performance improvements. Vanessa has completed various professional development courses and holds an RG146 certification in Financial Planning from Kaplan Professional.