John Antonious

John Antonious is a seasoned professional in operational management, training, and quality assurance with over 12 years of experience in customer service across global leaders like Nokia, Samsung, and Amazon. Currently, they serve as the Head of Support Functions at Talabat, where they oversee operational training and quality processes to enhance customer experiences. Previously, John held positions such as Contact Center Manager at Al Ahram Beverages Company and Customer Experience Manager at Buseet, successfully implementing strategies to improve service quality, retention, and team productivity. John holds a Bachelor's degree in Tourism and Hotels from Helwan University and has furthered their education with diplomas in business management and Russian language.