Joseph Michelli, Ph.D., is currently a Professor of Service Excellence at Campbellsville University and serves as the Chief Executive Officer of The Michelli Experience, a firm specializing in customer engagement strategies. A New York Times #1 Bestselling Author, they have written several acclaimed books on customer experience, including *The Starbucks Experience* and *The Airbnb Way*. Joseph holds a Ph.D. in Clinical Psychology from the University of Southern California and is certified as a Customer Experience Professional. With extensive experience as an organizational development specialist and talk show host, they are recognized as a top global influencer in customer service and serve on various boards, including Bonfire Digital Wellness and Metova.
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