TalkTalk offering a full range of business-grade communications products and services, spanning internet access, data, voice and mobile.

Telecommunications

TalkTalk Business

Kristine Olson-Chapman

Mark Moudarres

Dan Richardson

Laura Meakin

The Sales and Account Management team at TalkTalk Business is responsible for driving revenue growth through the acquisition and retention of clients across various business sectors. This team works closely with customers to understand their unique communication needs, offering tailored solutions that include internet access, voice, and mobile services. With roles ranging from Account Managers to Sales Specialists, team members collaborate to enhance customer experience, resolve issues, and build long-lasting relationships that support the company's growth objectives.

Sales and Account Management

The Sales and Commercial Operations team at TalkTalk Business plays a crucial role in driving revenue growth and strategic partnerships. This team is responsible for managing wholesale bids, ensuring commercial governance, and developing tailored solutions for enterprise and public sector clients. They work collaboratively to optimize sales performance, enhance customer loyalty, and execute impactful campaigns that promote the company's suite of business-grade communication products and services.

Sales and Commercial Operations

The Operations and Delivery Management team at TalkTalk Business ensures seamless execution and performance of service delivery across the company's communications products. They oversee project management, coordinate provisioning activities, as well as develop strategies to enhance operational efficiency. This team also addresses any service escalations, aiming to provide exceptional customer satisfaction and support Business clients effectively.

Operations and Delivery Management

The Customer Experience and Support team at TalkTalk Business is dedicated to ensuring a seamless and satisfying experience for clients utilizing the company's communications solutions. This team coordinates customer interactions, leads service assurance initiatives, manages business retention efforts, and oversees service delivery, all while striving to resolve issues and enhance customer satisfaction across all touchpoints.

Customer Experience and Support

The Technical Support Engineering team at TalkTalk Business provides specialized assistance for PBX and VoIP systems, ensuring seamless communication services for business clients. They troubleshoot complex issues, implement advanced solutions, and collaborate closely with enterprise customers to optimize their telephony infrastructure. With a focus on high-quality support, the team ensures reliable service delivery and customer satisfaction.

Technical Support Engineering

The Leadership Team at TalkTalk Business is responsible for setting the strategic direction and vision of the company, ensuring alignment across all business operations. They oversee the development and execution of business-grade communication products and services, driving innovation and excellence in internet access, data, voice, and mobile solutions to meet the evolving needs of their clients.

TalkTalk Business

Org chart

Teams

Sales and Account Management

Sales and Commercial Operations

Operations and Delivery Management

Customer Experience and Support

Technical Support Engineering

Leadership Team

Offices

TalkTalk Business

Org chart

Teams

Sales and Account Management

Sales and Commercial Operations

Operations and Delivery Management

Customer Experience and Support

Technical Support Engineering

Leadership Team

Offices

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