TalkTalk offering a full range of business-grade communications products and services, spanning internet access, data, voice and mobile.

Telecommunications

TalkTalk Business

Kristine Olson-Chapman

Mark Moudarres

Tom Parton

Dan Richardson

Laura Meakin

The Sales and Account Management team at TalkTalk Business is responsible for driving revenue growth through the acquisition and retention of clients across various business sectors. This team works closely with customers to understand their unique communication needs, offering tailored solutions that include internet access, voice, and mobile services. With roles ranging from Account Managers to Sales Specialists, team members collaborate to enhance customer experience, resolve issues, and build long-lasting relationships that support the company's growth objectives.

Sales and Account Management

The Sales and Commercial Operations team at TalkTalk Business plays a crucial role in driving revenue growth and strategic partnerships. This team is responsible for managing wholesale bids, ensuring commercial governance, and developing tailored solutions for enterprise and public sector clients. They work collaboratively to optimize sales performance, enhance customer loyalty, and execute impactful campaigns that promote the company's suite of business-grade communication products and services.

Sales and Commercial Operations

The Operations and Delivery Management team at TalkTalk Business ensures seamless execution and performance of service delivery across the company's communications products. They oversee project management, coordinate provisioning activities, as well as develop strategies to enhance operational efficiency. This team also addresses any service escalations, aiming to provide exceptional customer satisfaction and support Business clients effectively.

Operations and Delivery Management

The Customer Experience and Support team at TalkTalk Business is dedicated to ensuring a seamless and satisfying experience for clients utilizing the company's communications solutions. This team coordinates customer interactions, leads service assurance initiatives, manages business retention efforts, and oversees service delivery, all while striving to resolve issues and enhance customer satisfaction across all touchpoints.

Customer Experience and Support

The Product Management team at TalkTalk Business is responsible for overseeing the development and enhancement of the company’s communications products and services. This team collaborates on market research, product strategy, and pricing models to ensure competitive offerings in broadband, voice, data, and mobile services, ultimately driving growth and customer satisfaction.

Product Management

This department focuses on managing employee relations, recruitment, and organizational development.

TalkTalk Business

Org chart

Teams

Sales and Account Management

Sales and Commercial Operations

Operations and Delivery Management

Customer Experience and Support

Product Management

Human Resources

Offices

TalkTalk Business

Org chart

Teams

Sales and Account Management

Sales and Commercial Operations

Operations and Delivery Management

Customer Experience and Support

Product Management

Human Resources

Offices

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