Katrin Karus

Katrin Karus is an experienced workforce management professional currently serving as Workforce Manager at Tallink Grupp since May 2017. Prior to this role, Katrin held similar positions at Blue Travel Services OÜ and Sutherland Global Services from May 2008 to May 2017, where responsibilities included coordinating workforce planning, scheduling, and real-time management using a comprehensive five-step WFM model. Earlier experience includes a Service Manager position at Blue Travel Services OÜ from June 2005 to May 2008, providing customer service for loyalty programs, and various roles at SAS, including EuroBonus Member Service Consultant and Customer Service Consultant from April 2001 to May 2005, alongside a Sales Secretary position at Nordic Jet Line from October 1998 to March 2001, managing customer interactions in multiple languages.