Sam Panzer

Sam Panzer has a diverse work experience in various roles and companies. Sam started their career at UroToday, Inc. as a Marketing Manager, where they focused on social media strategy, email marketing, and content management. Sam then moved on to Kipsu, where they worked as a Customer Success representative and later as the Retail Industry Lead. At Kipsu, Sam helped retailers enhance guest experiences through digital messaging and improve online reputation.

In 2019, Sam joined Talon.One as a Customer Success Manager, where they onboarded new accounts and implemented effective coupon, referral, and loyalty tactics. Sam then advanced to the role of Lead in Customer Success Management, where they hired and managed a global team of seven Customer Success Managers. Sam further progressed to become the Manager of Customer Operations at Talon.One, where they played a vital role in building a team of loyalty and promotions advisors who provided proactive value to customers. Currently, Sam holds the position of Director of Industry Strategy at Talon.One, leading the business value program and developing business cases to enhance loyalty and promotions strategies for prospective customers.

In addition to their roles at Talon.One, Sam also worked part-time as an Industry Analyst at FoodHack. Sam focused on analyzing industry trends, macroeconomic forces, and investment infrastructure, with a specific emphasis on grocery innovation, supply chains, restaurant tech, and climate-impact SaaS.

Overall, Sam Panzer has demonstrated expertise in marketing, customer success, and industry analysis throughout their career.

Sam Panzer completed a Certificate in Financial Management from Cornell University in the years 2020 to 2021. Prior to that, they attained a Bachelor's degree with Honors in History from Gustavus Adolphus College.