Yosra G.

Yosra G. is a seasoned professional with extensive experience in training, quality management, and customer service within various organizations. Currently serving as Training and Quality Manager at Tamara since March 2023, Yosra has held multiple roles including Training Design Lead and Contact Center Trainer. Additionally, Yosra has been involved in project-based training as an Instructional Designer since January 2020 and contributed as a Co-Trainer for the TOT Program at the Arab Academy for Science, Technology and Maritime Transport from February 2022 to March 2023. Previous positions include Call Center Senior Supervisor and Training and Development Lead at Altice USA, and Call Center Manager at both Lighthouse Technology Solutions and El Tahan. Yosra possesses a Bachelor's degree in Business Administration, Management and Operations from Alexandria University and has demonstrated a commitment to effective training methodologies and quality assurance throughout a diverse career.