Dan Odamo

Dan Odamo is currently a Banking Operations Officer at Tandem. Prior to this, they worked as a Senior Banking Operations Lead at Tandem Bank from October 2016 to February 2021. In this role, they were responsible for leading and motivating a team of five Banking Operations Specialists in achieving outlined SLAs and KPIs. Dan also stimulated staff development and training initiatives, and researched progressive trends to improve banking procedures. Additionally, they oversaw payment investigations/processing, decease & collection processing, and reconciliations.

During their time at Tandem Bank, Dan also managed all social media platforms, liaised with customers to verify account information, investigated and resolved customer complaints, and provided 2nd line support to the customer service team with complex queries. Dan also sent customer payment reminders, arranged repayment plans for customers in unforeseen circumstances (Covid-19), investigated and traced customer payment disputes, and assisted customers through Alpha/Beta testing stages of new Apps and products.

Some of Dan's notable achievements during their time at Tandem Bank include heading and upskilling the team amidst a 1390% increase in customer refunds during COVID-19, generating Salesforce reports for better tracking, and creating an automated process using Marcos. Dan also successfully integrated new and existing members to the team and improved competence levels within department by 37%, through training, coaching, and one-on-one sessions. Additionally, they completed additional duties due to restructuring, successfully migrated several processes on to salesforce

Dan Odamo completed a Bachelor of Business Administration and Marketing (B.B.A.) at London South Bank University and a Higher National Diploma in Business Administration and Management also at London South Bank University.

Some of their coworkers include Adam Holden - Finance Director, Trevor Morris - Product Designer, and Andrew Smith - Head of Treasury. Dan Odamo reports to Nick Bennett, COO.