Vicky L. is a seasoned IT professional with extensive experience in technical support and systems administration. Currently serving as a Senior Support Engineer at Blackhawk Network and Tango, Vicky has developed a strong skill set in diagnosing and troubleshooting technical issues, managing user accounts in Active Directory, and collaborating with engineering teams to enhance IT systems. Previous roles include Information Technology Specialist positions at Direct Technology and Taiga Building Products, where Vicky focused on ticket resolution, on-boarding processes, and inventory management. Vicky's educational background includes a Master of Education from Brock University and qualifications in Computer Systems Networking and Telecommunications from British Columbia Institute of Technology and Seneca Polytechnic.
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