Paul Kerpa

Paul Kerpa is a seasoned technical professional with extensive experience in escalation engineering and technical support. Currently serving as a Principal Escalation Engineer at Tanium since November 2014, Paul is focused on bug triage, analyzing bug data, and prioritizing fixes to enhance product quality. Prior to this role, Paul held several positions at IBM from July 2010 to October 2014, including L3 Support Lead and Tivoli Level 2 Technical Team Lead, where responsibilities included bridging support and development, managing team dynamics, and handling customer escalations. Earlier experience at BigFix Inc as a Technical Support Engineer involved supporting enterprise server software and advancing to a senior engineer role. Educational background includes general studies at Antelope Valley College and computer sciences at Quartz Hill High School.