Tapi Carpets & Floors
James S. is a seasoned digital and customer strategist with extensive experience in the ecommerce and digital marketing sectors. Currently serving as Chief Digital & Customer Officer and Board Director at Tapi Carpets & Floors since April 2019, James has played a pivotal role in the company's growth to become the UK’s preferred flooring retailer. Prior to this, James held multiple senior digital roles at Digitail Limited, Holland & Barrett, Dunelm, Lakeland, and WWRD Holdings Limited, where notable achievements included significant sales growth and enhancement of online presence. James's educational background includes advanced studies at The Manchester Metropolitan University and The Institute of Direct and Digital Marketing, complemented by a strong foundation in marketing from CIM and the University of Derby.
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Tapi Carpets & Floors
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We’re Tapi, a flooring retailer with a difference, and we’re here to change the world (well… the flooring world at least). We’ve started a revolution and it’s contagious. In 7 years we’ve opened 170 stores and with a flock of mobile showrooms buzzing around the country, we’re serving our customers like they’ve never been served before. We've rapidly built our position as number 2 in scale and number 1 in service in the UK since we were born. And we aren't stopping there... We believe in innovation, pushing boundaries, wow-ing our customers at every turn, continually challenging ourselves, and enjoying the journey too! Our people are the (not so) secret ingredient to our success. We aren't just a company, we are one big Tapi family: where everyone matters. Truly. We look out for each other, believe in doing the right thing, and always look for ways to be better: for our colleagues, customers, and future growth. With empowerment and ownership at our core, our people really make a difference, and can all be shareholders too, pretty cool, right? In short, we're told we're an all-round bunch of nice people, with big dreams. And we're on track to reach them. Fancy joining us on the trip?