Tapi Carpets & Floors
Sophie Freeman has a diverse range of work experience. Sophie is currently working as the Head of Customer Experience at Tapi Carpets & Floors. Prior to this, they worked at Dwell UK as the Head of Customer Experience, where they were responsible for improving customer optimization and implementing CRM systems. Sophie also held roles at Furniture Village, where they were the Customer Contact Controller and Online Operations Manager, and at ROLLS ROYCE club, where they worked as an Events Manager. In this role, they successfully organized car rallies and maximized online exposure for the brand.
Sophie Freeman attended Kingsbrook from 1993 to 2001. No degree or field of study information is available for this period.
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Tapi Carpets & Floors
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We’re Tapi, a flooring retailer with a difference, and we’re here to change the world (well… the flooring world at least). We’ve started a revolution and it’s contagious. In 7 years we’ve opened 170 stores and with a flock of mobile showrooms buzzing around the country, we’re serving our customers like they’ve never been served before. We've rapidly built our position as number 2 in scale and number 1 in service in the UK since we were born. And we aren't stopping there... We believe in innovation, pushing boundaries, wow-ing our customers at every turn, continually challenging ourselves, and enjoying the journey too! Our people are the (not so) secret ingredient to our success. We aren't just a company, we are one big Tapi family: where everyone matters. Truly. We look out for each other, believe in doing the right thing, and always look for ways to be better: for our colleagues, customers, and future growth. With empowerment and ownership at our core, our people really make a difference, and can all be shareholders too, pretty cool, right? In short, we're told we're an all-round bunch of nice people, with big dreams. And we're on track to reach them. Fancy joining us on the trip?