Amen Elshafie

Amen Elshafie is a highly skilled Deputy Operations Manager with nearly 14 years of extensive experience in Banking Operations and Customer Service Management. Currently with TAQA Group, Amen effectively leads teams, implements process improvements, and ensures high customer satisfaction. Previous roles include positions at Apple and Western Union, where Amen developed and managed contact center operations, focused on performance enhancement, and delivered training. Amen is also Lean Six Sigma certified (Green and Black Belt), showcasing a strong commitment to process efficiency and quality standards. Amen holds a Bachelor’s degree in Commerce from Benha University.