Cara Sorenson is a strategic operations leader and HR professional with over 15 years of experience in global multichannel contact centers. They have successfully led initiatives in HR management, talent development, vendor relationships, and KPI delivery, fostering an inclusive team culture. Cara has held managerial positions at Target and Arvato Digital Services and contributed to operational excellence at Microsoft. They earned multiple certificates from Cornell University in areas such as Human Resources Management and Diversity & Inclusion, as well as a Bachelor of Science in Biology/Biological Sciences Education from North Dakota State University. Currently, they are pursuing a certificate in Cybersecurity from Thinkful.
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