Lisa Eldridge is a seasoned professional with over 11 years of experience in the retail industry, primarily focused on contact centers. Currently a Senior Business Partner at Target, Lisa is responsible for driving efficiency and cost mitigation through data-driven recommendations, utilizing voice of customer insights, speech analytics, and customer surveys. Previously, Lisa held various analytical roles at Target, contributing to process improvements and overseeing strategic initiatives in quality programs. Lisa began their career as a Bookseller at Barnes & Noble and holds a Bachelor of Arts in English Literature and Writing from Bethel University.
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