Rakesh S has a diverse background in management and technical support, with significant experience in customer service operations and workforce management. At Target, Rakesh served as Senior Manager for Target.Com Guest Services and led Quality Programs & Workforce Management, focusing on developing team visions aligned with organizational goals and ensuring quality interactions across service centers. Previous roles include Director of Guest Service Center and Senior Manager for Bank Card Operations, where Rakesh was responsible for maintaining customer credit scores and providing timely support for Enterprise Applications. Early career experiences include positions at Nipuna Services Limited as a Technical Support Engineer and at HP as a Technical Support Specialist, with responsibilities ranging from troubleshooting ISP issues to contact center forecasting. Rakesh holds a Bachelor of Engineering in Mechanical Engineering from Jawaharlal Nehru National College of Engineering and has completed various educational programs with a strong foundational background in science.
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