Steve L. is a Workforce Management and Contact Center Operations leader with over 15 years of experience. They began their career at Carlson Wagonlit Travel, where they held multiple roles, including Manager of Workforce and Productivity Analyst, from 2000 to 2007. Steve later worked as a Workforce Optimization Analyst at Thomson in 2007 and managed workforce operations at United Health Care in 2007-2008. In 2010, they transitioned to Target Financial Services as a Sr. Workforce Management Leader and also held a position as Sr. Manager - WFM RTM at Target in 2014. Steve obtained a Bachelor of Science degree from Iowa State University between 1991 and 1995.
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