Mohammed Islam is a seasoned professional in technical support and customer experience, currently serving as Sr. Manager of Client Tech Support at Tarro, where they lead initiatives to enhance tech support and optimize performance. Previously, they were a Senior Support Manager at NT-ware Systemprogrammierung from 2016 to 2022, where they developed training initiatives and improved customer satisfaction ratings to 96%. Before that, they held various managerial roles at TNT Express from 2007 to 2016, successfully implementing policies and enhancing service quality. Mohammed earned a degree in Systems Engineering from CUNY New York City College of Technology, achieving a GPA of 3.8, and a high school diploma in Computer Science from Long Island City High School with a GPA of 4.0.
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