Kelsey Hales

Kelsey Hales is an experienced professional in customer support and CRM management, currently serving as the Senior Lead Zendesk & Support Tools Administrator at Taskrabbit since March 2020. Previously, Kelsey held the position of CRM Manager & Security Team Lead at Aceable from August 2018 to January 2020 and worked as a CRM Manager at Golden Frog, GmbH, where responsibilities included managing multiple Zendesk installations. From March 2011 to March 2018, Kelsey was a CRM Admin at Trion Worlds, Inc., progressing from a Tier 3 Senior Agent to managing a team of agents. Early experience includes serving as Customer Service Manager at iEnergizer, addressing a variety of support issues for Electronic Arts. Kelsey earned a degree from Texas State University between 2005 and 2009.