Raquel Alfaras

Raquel Alfaras is an experienced IT professional with a background in incident management and service desk operations. Currently serving as an Incident Manager at TaskUs since April 2018, Raquel effectively manages high-priority incidents across multiple sites. Previously, Raquel held roles as a Senior Global Service Desk Analyst and Global Service Desk Analyst at C3/CustomerContactChannels, Inc., focusing on incident and service request management while ensuring adherence to IT policies and procedures. Raquel also worked as an IT Instructor at STI, teaching various programming and IT subjects, and gained initial experience in desktop support at TELUS International Philippines. Raquel holds a Bachelor's degree in Information Technology from AMA Computer Learning Center, obtained in 2015.