Dharmendra Kumar

Dharmendra Kumar is a seasoned professional with over a decade of experience in service delivery and network planning, currently serving as a Senior Manager at Tata Communications since July 2011. In this leadership role, Dharmendra is responsible for integrating National Service Delivery teams and streamlining operations to improve efficiency and reduce turnaround times. Prior positions include Manager, where focus was on process improvements leading to cost reductions and customer satisfaction enhancements, and Assistant Manager, responsible for circuit design automation initiatives. Early career experience includes roles as Senior Customer Service Executive and Customer Service Executive, with responsibilities in project leadership and back office provisioning. Dharmendra holds an MBA in Operations Management from Savitribai Phule Pune University and a Bachelor's degree in Electronics and Communications Engineering from Manoharbhai Patel Institute of Engineering & Technology.