Utsav Kumar

Utsav Kumar is an accomplished professional with extensive experience in customer success management and telecommunications. Currently serving as a Senior Manager at Tata Communications, Utsav is responsible for managing strategic global accounts and enhancing customer partnerships through telecom, cloud, and network solutions. Previous roles include Manager and Customer Success Manager, where Utsav focused on enterprise account engagement, post-sales lifecycle management, and service delivery. Prior experience includes positions at Airtel, Dimension Data, and Mas Callnet, along with a background in engineering and management education from institutions such as Dr. A.P.J. Abdul Kalam Technical University and SVKM's Narsee Monjee Institute of Management Studies. Utsav's expertise includes strategic customer engagement, problem management, and service quality monitoring, contributing to significant reductions in churn and the overall enhancement of customer experience.