Daniel Smith is a seasoned professional with extensive experience in customer support and implementation, currently serving as the Chief Customer Support Officer at TaxCalc since November 2016. Responsibilities include overseeing the Support and Implementation teams that cater to over 9,000 customers. Prior to this role, Daniel held the position of Head of Customer Implementation at TaxCalc, focusing on enhancing the onboarding process for new customers. Daniel's career also includes a long tenure at IRIS Software Group, where roles included Implementation Manager, Project Coordinator, Senior Support Consultant, and Software Support Consultant. Educational qualifications include a BSc (HONS) in Applied Statistics from the University of Plymouth and Prince2 Foundation & Practitioner certification from QA.com.
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