James Hines is a seasoned business analyst and customer service professional with extensive experience in various leadership roles across multiple companies since 1995. Currently serving as a Business Analyst and Customer Service Manager at Taylor Corporation since September 2018, James has developed innovative tools for inventory management and led a team of customer service representatives, enhancing customer experience and operational efficiency. Previous roles include Customer Service Supervisor at IMI Precision Engineering, where James implemented strategies that improved sales and operational processes, and Team Lead at CareSource Management Group, focusing on data accuracy and compliance. James's educational background includes a Bachelor of Science in Business Administration from The University of Alabama and an Associate of Science in Business Administration from Sinclair Community College.
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