Kara Granade is an accomplished Implementation Specialist III at Taylor Corporation, with extensive experience in integrating iMedConsent™ software with EHR platforms such as Epic and Cerner. Notable expertise includes troubleshooting HL7 messages and collaborating with IT stakeholders to ensure successful implementations. Prior to this role, Kara served as a Customer Advocacy Manager at LiveVox, where strategic relationships led to a 10% increase in customer satisfaction scores. Experience also includes technical support roles at Amplify and LiveVox, with a focus on enhancing educational software and cloud-based call center solutions. Kara's diverse background in customer service and technical support began at institutions like Bank of America and Fry's Electronics. Currently, studies for a Systems Administration Undergraduate Certificate are underway at the University of Mary, following an earlier degree from Mercer University.
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