Katrina Bierman

Katrina Bierman has a diverse professional background with extensive experience in customer service and management. Currently serving as a Customer Service Manager at Taylor Communications since March 2012, Katrina collaborates with the sales team to enhance customer service, particularly in traditional forms orders. Prior experience includes a role in the Packaging Department at Glove Specialties, Inc., where quality metrics were consistently met, and as a Service-Trading Representative at Fidelity Investments, where Katrina achieved industry certifications and maintained high customer satisfaction ratings. Early career experience includes positions at TGI Fridays, where Katrina demonstrated strong customer service and leadership skills, culminating in a promotion to Shift Leader and the development of a new-hire training program. Katrina holds a Bachelor of Science in Psychology from Northern Kentucky University.