Susan Apple has over 24 years of experience in customer service and management, currently serving as the Customer Service Director at Taylor Communications since August 1999. Throughout the tenure, Susan has received multiple promotions, developing customer service strategies that enhance the customer experience for over 3,000 healthcare clients. Previous roles include Customer Service Manager for Strategic Accounts, where Susan led process improvement initiatives and supported sales operations, and Customer Service Manager, focusing on performance in a top sales region. Earlier experience includes a role as Business Manager at Textile Technologies from September 1993 to June 1999. Susan holds an Associate of Arts from Peace College, along with a Bachelor's degree in Accounting and an MBA from the University of North Carolina at Greensboro.
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