TBConsulting
Jon Roark is a Senior UC Engineer at TBConsulting, specializing in solution architecture and Tier 4 level support within the Avaya ecosystem since June 2020. Notable achievements include architecting and implementing a comprehensive disaster recovery plan for a complex call center environment. Prior to TBConsulting, Jon served as a Unified Communications Engineer and Convergence Engineer at Carousel Industries, where responsibilities included overseeing project phases from design to customer training. Jon's career began at Avaya, where roles included Senior Consultant for Professional Services and Advanced Diagnostic Engineer, contributing to various UC and video solutions. Jon's education includes a Master of Divinity from Liberty University, a B.S. in Computer Networking from Regis University, and an A.S. in Telecommunications Technology from Aims Community College.