Providing call center software for an improved agent and consumer experience.

Software

Telecommunications

TCN's headquarters in Saint George, UT, United States

Terrel L. Bird

Darrin Bird

Jesse Bird

The Software Engineering team at TCN is responsible for designing, developing, and maintaining innovative call center software solutions that enhance both agent and consumer experiences. This diverse group of engineers collaborates on various projects, ensuring high-quality code, implementing new features, and optimizing system performance to meet the evolving needs of clients. Through a blend of technical expertise and agile methodologies, the team drives continuous improvement and supports the company's mission to deliver exceptional communication tools.

Software Engineering

The Sales and Marketing team at TCN is responsible for driving revenue growth and brand awareness for the company’s call center software. They collaborate to develop strategic marketing initiatives, engage potential clients, and maintain relationships with existing customers. This team also focuses on enhancing product visibility through effective content creation, SEO, and public relations, while ensuring that staff are trained to provide superior customer engagement.

Sales and Marketing

The Leadership Team at TCN is responsible for strategic vision and oversight of the company's operations, product development, and revenue growth initiatives. They collaborate to enhance call center software solutions, ensuring optimal performance and a superior experience for both agents and consumers. This team drives innovation and fosters partnerships to strengthen TCN's position in the market.

Leadership Team

The Product Development team at TCN is responsible for designing and enhancing call center software solutions that optimize both agent and consumer interactions. This multidisciplinary team, which includes experts in product engineering, cybersecurity, and technical operations, collaborates to innovate features, ensure robust security measures, and drive the overall development process from conception to deployment. Their focus is on delivering intuitive, efficient, and secure software that meets the evolving needs of customers in the call center industry.

Product Development

The Operations team at TCN is responsible for streamlining processes and enhancing efficiency across call center software solutions. They collaborate with various stakeholders to drive business development, manage customer accounts, and oversee operations in the UK and Eire. By leveraging data and technology, they ensure an improved experience for both agents and consumers.

Operations

The User Experience and Design team at TCN focuses on creating intuitive and engaging interfaces for the call center software. By conducting user research and usability testing, they ensure that both agents and consumers have seamless interactions with the platform, enhancing overall satisfaction and efficiency. Their collaborative design process aims to balance functionality with aesthetics, ultimately improving the user journey.

TCN

Org chart

Teams

Software Engineering

Sales and Marketing

Leadership Team

Product Development

Operations

User Experience and Design

Offices

TCN

Org chart

Teams

Software Engineering

Sales and Marketing

Leadership Team

Product Development

Operations

User Experience and Design

Offices

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