Rohan Mohsin

Rohan Mohsin has worked as a Customer Success Manager at TCP Software since April 2022. In this role, they are responsible for forecasting potential churns and expansion opportunities, forming relations with clients, identifying upsell/cross-sell opportunities, conducting check-in calls to address concerns and feedback, solving software-related problems, and retaining clients by effectively communicating the product's value.

Prior to their current position, Rohan worked as a Customer Service Representative at e-TeleQuote Insurance Inc. from September 2019 to April 2022. In this role, they focused on retaining at-risk customers by taking prompt and effective action, gathering feedback through surveys, educating clients about their benefits, and resolving concerns to maintain good relations with clients.

Rohan Mohsin attended The University of Lahore from 2017 to 2021, where they pursued a Bachelor of Business Administration (BBA) degree with a focus on Logistics, Materials, and Supply Chain Management.