Zumer Fatima

Zumer Fatima is a Customer Success Manager at TCP Software since January 2025, with prior experience as a Customer Solutions Specialist at EZO from July 2023 to April 2025, where Zumer effectively managed a customer outrage incident during an operations outage. In 2022, Zumer briefly held the role of Product Management Intern at Byte (YC S20) and was a Project Trainee at Nestlé in July 2021, where Zumer designed a CSR project focused on plastic waste management. Zumer holds a Bachelor's degree in Economics from Lahore University of Management Sciences, completed in 2023.