Amy Leider is a dynamic Business Analyst at Tata Consultancy Services with over 29 years of experience in technology operations, client support, and service management. Previously, they led technology client support initiatives and improved Service Desk efficiency, achieving notable increases in call quality and first call resolution rates. Amy has also contributed significantly to knowledge management by creating a Self-Service Knowledge Base and developing training resources. They hold an Associate of Arts degree in Fashion Buying and Merchandising from the Fashion Institute of Technology.
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