Ankit Jaswal is a Genesys Cloud Architect and Developer who has worked extensively in the field of contact center solutions. With experience as a Cisco VoIP Specialist and Senior Contact Center Specialist at Orange Business Services from 2015 to 2020, Ankit managed critical incidents and handled changes for multiple clients, specializing in Genesys Engage and Genesys Purecloud. Ankit currently serves as a Technical Architect at Tata Consultancy Services and has held a Senior Associate position at Cognizant from 2023 to 2025. Ankit holds an engineer's degree in Electronics and Communications Engineering from Baddi University of Emerging Sciences and Technologies, completed in 2015.
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