Bala SM is currently an Operations Lead at Tata Consultancy Services, where they utilize extensive knowledge in EUC Desktop Engineering to manage the implementation and operations of end-user workstations and site infrastructure. With a background that includes roles such as Technical Lead at Tata Consultancy Services and Senior Software Engineer at Tech Mahindra, Bala has developed skills in software distribution, patch management, and incident management, adhering to ITIL best practices. Bala holds a PGDIT and a PG Diploma in IT from Sri Venkateswara University and 21st Century Gurukulam, respectively, and a Bachelor of Arts in Mathematics, Economics, and Statistics.
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