Bonny Abraham possesses extensive experience in service delivery and customer success, having held significant leadership roles at Accenture and Tata Consultancy Services. At Accenture, Bonny led incident management teams to ensure high-impact issue resolution and enhanced customer satisfaction while also driving global process improvements in customer success. Currently serving as a Service Delivery Lead at Tata Consultancy Services, Bonny oversees regional operations and has successfully achieved 98% SLA compliance, implemented strategies to improve customer satisfaction metrics, and introduced automation to enhance efficiency. Educational qualifications include a Master of Business Administration in Systems and Operations from Jain (Deemed-to-be University) and a Bachelor's degree in Mechanical Engineering from Mount Zion College of Engineering and Technology. Previous experience as a Technical Support Engineer at Allsec Technologies Limited further complements Bonny's expertise in the technology and service delivery sector.
This person is not in the org chart
This person is not in any teams
This person is not in any offices