Cesar Garza

Cesar Garza is a skilled Service Delivery Manager at Tata Consultancy Services, where they manage and drive services through ITIL processes while leading a team of up to 65 members. Previously, they held positions such as Incident Management Coordinator Global Lead at Atos and Production Manager at ACS, where they honed their abilities in operational efficiency and customer service. With a strong background in managing incident communications and training teams, Cesar consistently seeks to improve processes and exceed service level agreements. They are dedicated to advancing their career through continuous learning and skill enhancement.