Christopher Pegg is an ITIL-certified Global Analytics specialist currently serving as the IT Service Desk Improvement Lead at NCR Corporation. With a background in computer and mathematical science, operational research, and statistics, they have demonstrated strengths in Problem Management and trend analysis. Previously, they held positions as a Problem Manager at Computacenter and Citigroup, where they developed comprehensive trend analysis models and implemented service improvement programs. Christopher is also known for their proficiency in data mining and analytical reporting, contributing to enhanced operational efficiency in various organizations.
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