D Singh

D Singh has over ten years of experience in ITIL Service Management, currently serving as a Major Incident Manager at Tata Consultancy Services since 2022. In this role, D is responsible for validating and declaring major incidents, coordinating technical issues, and providing updates to management. Before this, D worked as a Service Manager at IHG Hotels & Resorts from 2016 to 2019, overseeing incident management processes and collaborating with teams to ensure effective response protocols. D's work includes training functional teams and maintaining compliance with service level agreements.