Daniel Testerman

Daniel Testerman is a Manager Incident Management and Global Problem Manager at Tata Consultancy Services, specializing in root cause analysis and problem prevention. They lead cross-functional teams and have a proven track record in enhancing product reliability and operational support while maintaining product availability above 99.99%. Additionally, Daniel serves as a Faculty Team Lead and Adjunct Professor at Southern New Hampshire University, where they mentor adjunct faculty and teach various IT courses. They also owned Living Paper Free, LLC, and have accumulated extensive teaching experience at the University of Phoenix, facilitating dynamic learning environments in web design and development. Daniel holds multiple advanced certifications, including a Master Certificate in IT Service Management from Villanova University and a Doctoral Candidate status in Management from the University of Phoenix.