Deepak Dahatonde is a seasoned IT professional with extensive experience in system administration and service management. Beginning career at Wipro Infotech as a System Administrator, Deepak provided technical support for over 3,000 end users at Credit Suisse, focusing on issue resolution and adherence to SLAs. Currently serving as Service Desk Manager, Technical Lead, and Microsoft Intune Administrator at Tata Consultancy Services, Deepak oversees a global IT support operation for more than 18,000 users, managing a team of over 50 analysts. Deepak's expertise includes implementing ITIL-based service operations and developing frameworks for service delivery and performance improvement. Deepak holds an MBA in Information Technology from JARO Institute of Technology Management and Research and a Bachelor's degree in Computer Science from Savitribai Phule Pune University.
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