Devi Nair is a Service Management Practice Leader and Consultant with over 20 years of diverse experience in service management. They began their career as an ITSM Process Consultant at Infosys Ltd from 2003 to 2012, providing consulting services globally, assessing ITSM processes, and implementing ITIL-based programs. Currently, Devi leads Service Management Practice efforts at Tata Consultancy Services, focusing on the design of next-generation Cognitive Service Management, service excellence programs, and talent development. Devi holds a degree from Assumption College, Changanassery, completed in 1999.
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