Dipendu Das has experience in customer service and process management, having worked as a Customer Service Executive at Nature Technologies Pvt Ltd from October 2019 to April 2022, where responsibilities included managing chats for US and Canadian customers and resolving complex inquiries to enhance customer satisfaction. Currently serving as a Senior Process Associate at Tata Consultancy Services since April 2022, Dipendu Das acts as a Subject Matter Expert and Quality Auditor, collaborating with stakeholders and clients to manage IT asset delivery requests and drafting key documents such as SIPOC, FMEA, and QCP. Dipendu Das holds a Bachelor of Commerce degree from the University of Calcutta, Kolkata.
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