EL

EDVAN LONGO

ITSM Analyst | (NOC) | Incident Manager | Tech lead

Edvan Longo is a results-driven IT Specialist with over 6 years of experience in IT operations. Currently serving as an ITSM Analyst at Tata Consultancy Services, Edvan excels in incident management using ServiceNow, leading IT incident restoration efforts, and monitoring network alarms. Previously, Edvan held roles such as Technical Team Lead and IT Support Analyst, providing exceptional technical support while maintaining high customer satisfaction. With a Licentiate degree in Letras from Universidade Estadual de Londrina, Edvan is recognized for strong interpersonal and leadership skills that foster effective collaboration and client satisfaction.

Location

São João da Boa Vista, Brazil

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