Ehtesham Alam is a strategic CX leader with over 20 years of experience in customer experience and digital transformation across industries such as telecom, BFSI, and EdTech. Previously, Ehtesham held roles including Head of Process Excellence at Emeritus and AGM of Digital Transformation at Tata Consultancy Services, specializing in integrating GenAI and automation in customer strategies. Ehtesham has successfully led various initiatives focused on customer engagement, journey redesign, and quality assurance. Currently seeking opportunities in the UAE, Ehtesham aims to leverage their extensive expertise to drive customer-centric growth. Ehtesham also holds an MBA in Marketing and an Executive Program in Digital Transformation from reputable institutions.
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