Gloria Long is an experienced professional in the field of IT service management, currently serving as a Service Request Management Lead at Tata Consultancy Services since August 2014. Prior to this role, Gloria spent over 13 years at Cargill, where various positions included Service Request Solution Lead, ITIL Service Operations Process Owner, and IT Operations Manager, focusing on optimizing service request processes and ensuring operational excellence. Early career experience at Cargill included roles as a Global Infrastructure Client Application Analyst and IT Laptop/Desktop Support Associate, where Gloria contributed to the migration of email systems and provided technical support. Gloria holds a Bachelor of Science degree in Business Computer Information Systems from St. Cloud State University.
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