Graham Bell has extensive experience in IT service management, holding key positions at Legal & General from August 1999 to February 2002, including Desktop Services Manager, Customer Account Manager, and Service Desk Manager, responsible for managing desktop services, IT services for business areas, and overseeing internal and external Service Desks. Later, from June 2008 to January 2020, Graham served at Tata Consultancy Services as an IT Consultant and Head of Client Services, where responsibilities included managing service delivery, overseeing third-party relationships, and leading service delivery models in an onshore and offshore context.
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