Hrishikesh .

Hrishikesh is an accomplished ITSM and Transformation Leader with over 16 years of expertise in service management. They served as a Subject Matter Expert at IBM Global Process Services and held various roles at Ericsson, including ITIL Process SME and Critical Incident Manager, where they managed critical incidents and led major process transformations. Currently, Hrishikesh is a Solutions Architect at Tata Consultancy Services, focusing on ITSM solutioning across multiple industries. They have a Bachelor of Engineering in Electronics from Shivaji University.