James Young is a seasoned professional with over 25 years of experience in consulting and digital solutions, specializing in customer experience and digital transformation. With a foundation in international marketing from Hoechst and an MBA from Aston Business School, James has held senior roles at various companies, including KPMG, where they transformed the Samsung account into a significant revenue source. Currently, as a UK Digital Transformation Partner at Tata Consultancy Services, James leads initiatives in Generative AI and predictive analytics to enhance customer journeys. Their diverse expertise spans multiple industries, including Automotive and Manufacturing, making them a key player in driving impactful business change.
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