Jay Lefever

Jay Lefever has extensive experience in project management and incident management across various roles and companies. From 1996 to 2003, Jay served in Professional Services at DCA, Inc. Following that, Jay worked as a Project Consultant for Matrix, Inc. from 2017 to 2019, where expertise in project management and coordination for Prudential Global Business Technology Services was demonstrated. At Tata Consultancy Services, Jay held the title of Major Incident Manager from May 2019 onward, focusing on coordinating incident resolution across teams and managing ServiceNow projects. Prior to that, Jay was a Senior Specialist in IT Service Management at Prudential Financial from 2013 to 2016, where successful software release management was ensured, including the launch of a group insurance platform. Additionally, Jay has a background in system analysis and development specifications, contributing to functional design and managing user support for OCR and content management systems. Education includes studies at County College of Morris.