Lalit D. is currently a Business Process Lead at Tata Consultancy Services, where they work on the Aspect and CMS Avaya tools for data management and capacity planning. They have three years of experience in workforce management, previously serving as a WFM Lead at Intuit and a WFM Analyst at Sony India Software Centre. Lalit also worked as a Workforce Management Analyst at Teleperformance and holds an Engineer’s Degree in Computer Science from RKDF University, obtained in 2014.
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